Client Notice

Pursuant to § 6 of the Act on Services in the Internal Market (zákon č. 136/2010 Z. z.) and § 4, § 5 and § 15 of the Consumer Protection Act (zákon č. 108/2024 Z. z.)

The provider of the services is the company:

Business name: NVZ s. r. o.

Registered office: Palárikova 2311/6, 052 01 Spišská Nová Ves

Company ID (IČO): 57013659

Tax ID (DIČ): 2122535294

VAT ID (IČ DPH): —

Registration: Obchodný register Mestského súdu Košice, vložka č. 62596/V, oddiel: Sro (Commercial Register of the Municipal Court Košice)

Managing director: Mgr. Dávid Kokavec

E-mail: nehnutelnostivzahranici@gmail.com

Phone: +421 951 094 706

(hereinafter the "Service Provider or Trader")

1 BASIC DESCRIPTION OF THE SERVICE AND REMUNERATION FOR THE PROVISION OF SERVICES

The Service Provider acts as an intermediary for the sale, purchase and/or lease of real estate in the territory of the Slovak Republic, or abroad in the territory of the European Union or in third countries (hereinafter the "Real Estate"). The Service Provider is also an intermediary of other services, such as arranging property management, complete furnishing of purchased properties and other services related to the purchased property. The service provided consists of the Service Provider's activity aimed at giving the Client the opportunity to purchase or lease Real Estate from a third party. If the Client and the Service Provider so agree, the service provided may also consist of arranging the management of purchased properties, the complete furnishing of purchased Real Estate and the provision of other services related to the purchased Real Estate.
The Service Provider provides services on the basis of the Civil Code (zákon č. 40/1964 Zb. Občiansky zákonník; hereinafter the "Civil Code") or the Commercial Code (zákon č. 513/1991 Zb. Obchodný zákonník; hereinafter the "Commercial Code"), depending on the legal status of the Client. If the Client has the legal status of a consumer (i.e. a natural person who, in connection with a consumer contract, does not act within the scope of their business activity), the Service Provider also proceeds in accordance with the Consumer Protection Act (zákon č. 108/2024 Z. z.; hereinafter the "Consumer Protection Act") and related regulations.
Depending on the legal status of the Client, the Service Provider and the Client conclude either an intermediation contract pursuant to § 774 et seq. of the Civil Code or a brokerage contract pursuant to § 642 et seq. of the Commercial Code. The scope of the services provided is determined by agreement between the Client and the Service Provider in the intermediation or brokerage contract (hereinafter the "Contract").
The remuneration for the services provided is determined by agreement between the Service Provider and the Client in the Contract. The amount of the remuneration depends on the scope of the services provided. The remuneration does not include, and the Service Provider is not obliged to pay on the Client's behalf, costs arising in connection with the provision of the service, such as administrative and court fees, expert fees and other charges, unless otherwise agreed in the Contract. The Service Provider is entitled to reimbursement of costs paid on the Client's behalf. The Service Provider is registered for VAT pursuant to § 7a of the Value Added Tax Act (zákon č. 222/2004 Z. z.). Accordingly, no VAT is charged on the remuneration if the place of supply of the service is the domestic territory – the Slovak Republic. The due date of the remuneration is determined individually in the Contract. The remuneration for the provision of services may be paid on the basis of an invoice issued by the Service Provider, by cashless bank transfer to the account held with Fio banka, a.s., pobočka zahraničnej banky, IBAN: SK11 8330 0000 0022 0321 0947. The payment terms are specified in more detail by agreement between the Service Provider and the Client in the Contract.

2 GENERAL TERMS AND CONDITIONS OF THE PROVISION OF THE SERVICE

2.1 The service of intermediating the sale, purchase and/or lease of Real Estate consists of the Service Provider's obligation to carry out activities aimed at giving the Client the opportunity to purchase, sell and/or lease Real Estate, and thus the possibility to conclude a purchase contract or a lease contract with a third party. The Service Provider's activity consists in particular of:

searching for third parties selling Real Estate, unless the Client expressed interest in a specific Property before the conclusion of the Contract on the basis of advertising by the Intermediary or other persons,
presenting Real Estate by means of documentation relating to the Property or documentation of Real Estate projects under construction,
communicating with the third party offering for sale, purchase or lease the Real Estate in which the Client has expressed interest,
communicating with the Client about facts ascertained from the third party,
where applicable, arranging personal meetings and/or personal or electronic communication between the third party and the Client regarding the possibility of concluding a purchase or other contract with the third party,
sending any documents and information relating to the Real Estate in which the Client is interested, including sending draft contracts to be concluded by the Client with the third party, if the Client and the third party do not communicate independently on the basis of communication arranged by the Service Provider,
providing information obtained from the third party regarding the Real Estate in which the Client is interested,
other activities that create for the Client the opportunity to enter into a contractual relationship with a third party regarding the Real Estate.

2.2 For the service of intermediating the sale, purchase and/or lease, the Service Provider is entitled to remuneration from the Client in the amount agreed in the Contract, whereby the Service Provider's entitlement arises upon the mere procurement of the opportunity to conclude a purchase or other contract with a third party. The Service Provider does not guarantee the performance of third parties' obligations, nor does it guarantee that a contract with a third party will be concluded.

2.3 The service of intermediating other services, such as arranging the management of purchased Real Estate and/or arranging the complete furnishing of purchased Real Estate, consists of the Service Provider's activity aimed at giving the Client the opportunity to enter into a contractual relationship with a third party under which the third party is obliged to furnish the interior of the Real Estate or to manage the property. The Client and the Service Provider may agree in the Contract that the Service Provider itself, on the Client's instruction, will arrange the complete furnishing of the property or the property management. For these services, the Service Provider is entitled to remuneration from the Client, which is usually agreed together with the remuneration for the service of intermediating the sale or purchase of Real Estate.

2.4 The scope of the services provided depends on the agreement between the Client and the Service Provider in the Contract. The Contract may be concluded for a fixed term, namely until the date agreed in the Contract or until the conclusion of the contractual relationship(s) between the Client and the third party, whichever occurs first, all depending on the agreement between the Client and the Service Provider in the Contract. The Client is obliged to notify the Service Provider of the conclusion of a contract with a third party which the Service Provider procured for the Client through its activity. The Service Provider provides the services without delay after the conclusion of the Contract and during the term of the Contract, and at the latest within the period agreed in the Contract.

2.5 The Service Provider is liable to the Client for defects in the service provided, differently for a Client who has the legal status of a consumer and for a Client who does not have such status. In the case of a non-consumer Client, the Service Provider does not provide a broader scope of liability for defects than provided for by the applicable law. In the case of a consumer Client, the Service Provider is liable for defects in the service pursuant to § 619 et seq. of the Civil Code, and the duration of liability for defects in the service is 24 months from its provision.

PROCEDURE FOR EXERCISING RIGHTS ARISING FROM LIABILITY FOR SERVICE DEFECTS (COMPLAINT) AND NOTICE ON ALTERNATIVE RESOLUTION OF CONSUMER DISPUTES

2.6 The procedure applies exclusively to a consumer Client. In the case of a non-consumer Client, the Client proceeds in accordance with the relevant provisions of the law applicable to them. The procedure for exercising rights arising from liability for service defects (complaint) can be found in the Complaints Procedure issued by the Service Provider and published on its website.

2.7 The notice on alternative dispute resolution forms part of the Complaints Procedure referred to in point 2.6 of this notice.

3 NOTICE TO THE CONSUMER CLIENT ON THE RIGHT TO WITHDRAW FROM THE CONTRACT IN THE CASE OF A DISTANCE CONTRACT AND A CONTRACT CONCLUDED AWAY FROM THE SERVICE PROVIDER'S BUSINESS PREMISES

3.1 A distance contract means a contract between the Service Provider as trader and the Client as consumer, negotiated and concluded exclusively through one or more means of distance communication without the simultaneous physical presence of the Service Provider and the consumer Client, in particular by using an online interface, e-mail, telephone, fax, addressed letter or an offer catalogue.

3.2 A contract concluded away from the Service Provider's business premises means a contract between the Service Provider as trader and the Client as consumer:

concluded in the simultaneous physical presence of the Service Provider and the consumer Client at a place which is not the Service Provider's business premises,
for whose conclusion the consumer Client made an offer to the Service Provider at a place which is not the Service Provider's business premises,
concluded on the Service Provider's business premises or through means of distance communication immediately after the consumer Client was individually and personally approached by the Service Provider at a place which is not the Service Provider's business premises,
concluded during or in connection with a sales event.

3.3 The consumer Client has the right to withdraw from a distance Contract and from a Contract concluded away from the Service Provider's business premises without giving any reason within 14 days from the day of conclusion of the Contract. If the consumer Client decides to exercise the right to withdraw from the Contract, they may do so by sending an unambiguously worded expression of will from which it is clear that they intend to withdraw from the Contract. They may, but need not, do so using the model Withdrawal from the Contract form, which can be found HERE. The withdrawal from the contract may be sent by post to the address of the Service Provider's registered office or to the e-mail address: nehnutelnostivzahranici@gmail.com. The withdrawal period is deemed to have been observed if the consumer Client sends the notice of withdrawal from the Contract to the Service Provider no later than on the last day of the period.

3.4 After withdrawal from the Contract, the Service Provider will refund to the consumer Client all payments made in connection with the conclusion of the Contract. The payments will be refunded without undue delay, no later than 14 days from the day of receipt of the notice of withdrawal from the Contract. The refund will be made using the same means of payment as used by the consumer Client, unless they have expressly agreed to a different means of payment, and without charging any additional fees.

3.5 If the consumer Client requests that the provision of services begin during the withdrawal period, the consumer Client is obliged to pay the Service Provider the price for the performance actually provided up to the day of receipt of the notice of withdrawal from the Contract, and after the services have been provided in full, the consumer Client loses the right to withdraw from the Contract.

4 FINAL PROVISIONS

4.1 The Service Provider is entitled to amend this notice in response to changes in generally binding legal regulations or its business policy. The notice is available on the Service Provider's website.

4.2 This version of the notice was published on the website on 5 June 2025

Complaints Procedure

Model withdrawal from the contract

This translation is provided for information purposes only; the legally binding version is the Slovak original.